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If your error cannot be found, you can try restoring a recent backup.

Locate the error within the qbwin.log and search for a resolution at the QuickBooks Desktop Support site (or enter the error in the Reply section below so I can give you the troubleshooting steps). If there are additional damages, you'll have to manually fix.Run Verify Data again to check for remaining data damage (follow step 2).Click OK when you get the message Rebuild has completed.To Rebuild the data file, click File > Utilities > Rebuild Data.To Verify the data file, click File > Utilities > Verify Data.Click Windows at the top, and select Close All.This way, you won't have issues moving forward when closing or opening QuickBooks. We can run the Verify and Rebuild Tool to help us check any damages on your company file. So when you run payroll, make sure to do it on the 2016 version. This means that we've stopped sending updates for the add-on services like payroll.

Please take note though that the 2011 version is no longer supported. Scroll down and click the Start a Message or Contact Us button.Select the Basic, Standard, or Enhanced Payroll sub-topic.On the Contact Us page, click the Running Your Business in QuickBooks topic.

On the Have a Question window, click the Contact us link below.

You can also call us so we can help you check your Intuit account log in. So I'd suggest logging in to CAMPS using another login credentials to ensure that you can see your current QuickBooks version. This is the reason why you're only seeing the 2011 version when logging in to your Intuit account. You probably have a different login to your CAMPS account which has your QuickBooks 2016. I've got steps that can help you fix this, JeanneSmith.